Privacy Policy

At The Chi Rooms, we want you to feel completely relaxed and looked after, which includes knowing that your personal details are in super safe hands. This page explains how we handle your information when you visit us online, use our simple website form, or click through to book a treatment.

Our website is hosted on GoHighLevel (GHL), and we use their tools to run our contact form. For bookings, gifts, and client reviews, we link directly to our booking partner, Fresha.

1. Information We Collect

We keep things very simple and only ask for what we actually need to answer your questions or get your treatments sorted:

• Enquiry Form: If you drop us a message using our website contact form, we will ask for your Full Name, Email Address, and Phone Number. This lets us reply to your questions easily.
• Appointments and Bookings: When you click to book a nail set, lash lift, or spa session, you go directly to our verified booking portal on the Fresha app. Fresha securely holds your booking details and payments. You can read Fresha's own policy on their app to see how they look after your card details.

2. How We Use Your Details

We only use your information for straightforward reasons:

• To text, WhatsApp, or email you back after you have sent us a question through our contact form.
• To help organize your nail appointments or check on any treatment history.
• To make sure we are aware of any beauty allergies or health details you have shared with us before a relaxing massage or skin treatment.

3. Sharing Your Details

We will never sell or rent your personal details to anyone else. We only work with trusted systems to help run our local business:

• GoHighLevel (GHL): Who securely host our website and manage our contact form messages.
• Fresha: Our secure booking app partner who handles your appointments, reviews, and booking deposits.

4. Your Rights under UK GDPR

Since we are a local business based in Essington, England, you have clear rights under the UK GDPR. You can ask us at any time to see what details we have for you, correct any details, or ask us to delete your details from our systems.

Simply drop us an email or have a chat with Charlotte in the salon if you need us to change anything!